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Priority Desk
Help & Support Center
Direct assistance, ticket submission, official channels, and automated troubleshooting for VYSAMOX partners.
Submit a Support Ticket
Our operations desk will review and reply within 1–2 hours.Frequently Asked Questions
Instant self-service answers
How long does PAN application processing take?
Standard New PAN (Form 49A) applications are processed through our direct NSDL/UTIITSL batch gateway within 2 to 4 business hours. Once allocated by the Income Tax Department, the e-PAN acknowledgement and permanent 10-digit PAN number become available in your PAN History tab.
What is the 100% Automated Refund Guarantee?
If an automated registry lookup (such as PAN Advance Fetch, Instant PAN Find, or EPIC Search) returns "Record Not Found" or fails due to an official government registry downtime, your deducted points are instantly and automatically credited back to your wallet balance.
How do I recharge my wallet balance?
You can click the "Recharge" button in the top navigation bar or go to Wallet & Points. Enter the desired points (minimum 50 points), select UPI / QR payment, and complete your transfer. Points are credited to your agent balance immediately.
How does Voter Mobile Link without OTP work?
Our Voter Mobile Link service connects directly to state electoral roll databases. It links the applicant's mobile number to their EPIC card without requiring OTP from the citizen. Updates take 2 to 4 hours during Election Commission server operating windows.
Can I download the original Voter ID PDF?
Yes! The Voter PDF Download service delivers the official high-resolution printable document complete with verified Barcode and QR code. PDFs are stored permanently in your history for free re-downloading at any time.
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